Operations Manager - Service Delivery - Hospitality

Achieves the business/service goals by effectively managing resources and processes to achieve the required results, whilst consistently ensuring compliance with standards and relevant regulatory requirements.

Focuses on developing and applying the competencies needed to provide service excellence, including the leadership skills needed to promote the company philosophy and engage and develop a motivated Team who deliver the required results.

Managing the delivery service efficiency and optimising the performance to create long term sustainable business value

Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.

Liasoning with government authorities for company relates matters

Daily report compilation and submission to management

Reducing pilferage, customer deductions by delivering an excellent service quality.

Reducing customer complaints through continuous improvement in service levels.

Tieing up with OEM for day to day maintenance, claiming warranty, ensuring external support is provided

Ensuring delivery operations are running smoothly with proper coordination up with various outlets

Develop and maintain business relationships and work cross -functionally across teams in the organisation

Capacity Building to increase distribution reach.

Ensuring maintenance and upkeep of company property

Ensure that daily target given to riders are met

Vendor Management as per business requirement

Salary Range: 6 - 10 LPA