Operations Manager - QSR/FMCG

Responsibilities :

The Operations Head is accountable for profitable business performance and revenue generation for the region while maintaining the highest standards of food and beverage, hospitality and service, training and development, and health and safety. The Operations head ensures business objectives are achieved while operating all company guidelines and following ethical business practices.

- Collaborate and strategize to develop short term & long term operational plan for achieving the brand objectives

- Ensure all sales, operational & customer KPI's are met as per the defined targets

- To exponentially grow the market as per defined plan and guidelines

- Analyse market trends, competition and devise programmes to improve overall revenue, product, promotions & services

- Set strategic goals for operational efficiency and increased productivity - Identify opportunities for growth in every market, plan marketing activation in collaboration with the marketing team and achieve the P&L Objectives.

- Deliver highest standards of customer service as per the brand definition

- Build a two way communication channel with the team and nurture an ownership environment with emphasis on motivation, inclusion and teamwork.

- Closely partner with all the cross functional teams, external partners, and vendors to make decisions regarding efficiency in operational activity and achievement of strategic goals

- Comply with all health and safety regulations.

Skills Required :

Qualification - Masters in Business administration/Hospitality, preferably from a premium B School

Experience - 8 -12 years

- Candidates Attributes :

- Well versed with multiple operational functions and principles, including finance, customer service, production, and employee management

- Proven ability to plan and manage operational process for maximum efficiency and productivity

- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

- Strong working knowledge of industry regulations and legislative guidelines

- Strong drive for results and ability to self-manage

Preferred Qualifications

- Experience in budgeting, P&L and business plan development

- Proven ability to develop innovative solutions for increasing productivity

- Superior negotiation skills in both internal and external settings

- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

- Strong working knowledge of data analysis and performance metrics using business management software