Operations Manager - Project Odyssey

We are hiring for our client rewardly.

Take your operations expertise to the next level with a global leader in the travel industry!.

As an Operations Manager, you will manage the operational side of a corporate travel booking tool and ensure high-quality service delivery.

This is a critical role where you will oversee process improvements, lead teams, and ensure customer satisfaction.

Key Responsibilities:

- Manage the travel booking tool and related operations.

- Lead, train, and evaluate a dedicated team.

- Optimize service delivery and client experience.

- Ensure compliance with corporate policies and industry regulations.

- Monitor performance through KPIs and analytics.

Requirements.

5+ years in operations, ideally in travel or travel tech.

Knowledge of GDS, booking systems, and travel management software.

Strong leadership and interpersonal skills.

Ready to elevate your career?.

Skills: interpersonal skills,manage client expectations,travel booking systems,operations management,travel management software,corporate actions,kpi,operations,teamwork,analytics,gds,travel industry knowledge,service delivery,tour booking,leadership,booking systems,kpi monitoring.

Key Responsibilities:

- Oversee and manage the travel booking tool and its related operations, ensuring efficient performance and user satisfaction.

- Develop and implement strategies to enhance service delivery and client experience. Lead, mentor, and evaluate a dedicated team, ensuring high levels of motivation, performance, and productivity.

- Conduct regular training sessions to keep the team updated on tools, processes, and industry standards.

- Ensure strict adherence to corporate policies and industry regulations in all operational activities. Keep abreast of updates and changes in travel regulations and policies, implementing necessary adjustments.

- Track and analyze Key Performance Indicators (KPIs) to monitor operational efficiency and team performance.

- Prepare and present reports on performance metrics and operational improvements to senior management.

- Actively address client concerns and feedback, ensuring high levels of satisfaction.

- Collaborate with stakeholders to tailor solutions and services to meet client needs effectively.

Required Skills and Qualifications:

- A minimum of 5 years of experience in operations management, preferably in the travel industry or travel technology sector.

- Proficiency in Global Distribution Systems (GDS), booking systems, and travel management software. Proven ability to lead, train, and manage teams effectively.

- Strong interpersonal and communication skills to engage with diverse stakeholders Solid understanding of service delivery optimization and client satisfaction strategies.

- Ability to analyze performance data and derive actionable insights for operational improvements.

- Excellent organizational and multitasking abilities. Strong problem-solving skills with a proactive approach to challenges.

- Experience with tools like Sabre, Amadeus, or Travelport is highly desirable. Familiarity with corporate travel policies and processes.

- Knowledge of project management methodologies or certifications (e.g., PMP, Six Sigma).