Operations Manager - Presentation Services/Document Services

Handling end to end Operations including Operational metrics, establishing processes, and driving continuous improvements

- Foresee capacity issues and works independently with the business to plan and set expectations

- Accountable for completion and correctness of the service delivery

- To monitor and document work schedule of staff and absences

- Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates

- Ensure high audit scores by reducing error rates while delivering on the policy and process requirements

- Coach & mentor Team lead so that they are able to manage their teams better

- To be the Key contact for all problems and queries with specific business assigned

- Monitor and ensure process and policy adherence across all levels in line with the guidelines / policy that are rolled out from time to time

Desired Profile:

- Graduate/ Post graduate in any discipline

- 15 - 20 years of relevant work experience with at least 7 years- experience in managing processes, team and client relationships

- Experience in presentation services business is a must

- Previous people management and team supervisory experience is a must

- Experience of working in a client focused environment