Operations Manager - Online/Internet - IIT/IIM/BITS/NIT/NSIT

As my client's Operation Manager, you'll have the opportunity to help build their early business, and define the future of truly ground-breaking logistics technology. Candidate should be prepared to work in a fast-paced team environment.

Responsibilities

- Ensuring superior customer service and ensuring quick solving of escalations

- Ensuring order fulfilment within the target prices set by pricing team

- Checking and Improving Operational efficiency leading to minimal losses at customer/order leve.

- Ensuring synergy of work and purpose between various sub-teams in line with the mandate of the Operations team

- Building an energized & productive team in the region by appropriate work allocation, training and Reward & Recognition

- Serve as the onsite partner, in Delhi NCR Area, to support the tech + sales teams

- Obsess over the service needs of our customer and transportation partners

- Handle third party partners like device installers, firmware managers

- Build, maintain, and communicate detailed reporting models to assist city-level, regional, and leadership efforts, and make data-driven decisions

- Taking care of procurement of resources like SIMs, Devices etc

- Always thinking about how to do things better, faster, more efficiently (cheaper).

- Develop process and system improvements to continually raise the bar of execution.

- Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance.

- Be able to speak to core operational and growth metrics with the management team.

- Work with the client to continually seek new solutions for their logistics challenges.

- Manage any issues that come up in the normal operation of freight movement

- Be resourceful, scrappy, and get things done.

Qualifications:

- Are willing to stay in the team for a minimum of 2 years

- Graduate from Tier 1 college like IITs, IIMs, BITS, NITs, NSIT

- 1-2 years of experience in SaaS, IOT, B2B tech related operations

- Understanding of how various technologies work together to drive technology adoption within existing large account base.

- Ability to plan, present, and execute a territory operations strategy.

- Effective presentation skills, with strategic and analytical thinking skills.

- Experience in Six-Sigma, Lean modelling, Supply chain management

- SOP and process implementation

About Company

My Client offers technology to empower truckers. Our software helps save costs, build safe and secure infrastructure, automate operations and streamline your business. We provide end to end technology backend from basic things like GPS live location tracking to complex tasks like driving profitability and automation in your business.

Our Software as a Service enables data driven decision making by reading a number of connected devices. We give highest priority to security and safety of your infrastructure & data. Our platform is fully customizable and can be tailored as per the needs of your business and targets.