Operations Manager - Office Automation Firm

We are looking for Operations Manager for the Company in Office Automation, in Lagos, Nigeria.

Designation: Operation Manager

Experience: 5-7 Years

Location: Nigeria

Education: Any

JOB PURPOSE

The Operations Manager's responsibility is to ensure that projects are delivered on time, on budget and to the required level of quality and functionality. They are responsible for realized revenue by managing the logistics of the organization, preparing budgets and inventories, and overseeing the supervision of employees. Client satisfaction is a major accountability of the Operations Manager.

RESPONSIBILITIES

- Maintain the master project plan showing all open projects with time plans and milestones.

- Provide planning direction, and coordination for all project activities while achieving optimum use of personnel, equipment, materials, and facilities.

- Ensure all projects are delivered on time, to budget, to specification and to company standards.

- Directly oversee a small number of significant projects requiring a high level of communications and coordination.

- Manage the personnel resources of the operations team including performance reviews and future resources planning.

- Ensure that all projects undergo a kickoff design review and ongoing operational reviews with the senior project team present at both.

- Ensure that project communications are handled in an efficient and expedient manner by all Operations staff.

- Mentor and supervise the Project Managers and installation teams including helping subordinates to set their goals and objectives twice every year.

- Work with Technical Director to research, suggest, develop and implement new technical strategies.

- Attend site as required to ensure that customer expectations are being managed.

- Work in conjunction with Technical Director to specify and indicate ways of strategy improvement and implementation.

- Proactively manage and communicate with clients to ensure high level of Customer Satisfaction.

- Prepare and control department budget, forecast operation costs, and direct preparation of budget requests and resources allocation.

- Ensure compliance of company policies, procedures, and objectives within the Operations team.

- Accountable for ensuring the agreed annual realized revenue (target) is achieved.

- Responsible for the coordination and implementation of all aftercare and maintenance programs.

- Responsible for ensuring that the Showroom is fit for purpose.

- Strong and current awareness of external trends and best practices.

KNOWLEDGE AND SKILLS REQUIRED

- Good experience with been responsible for numerous successful projects (delivered on time, meeting client requirements, with high team satisfaction), including some complex projects, and projects involving several project staff and clients

- Outstanding record of project management success, both in results achieved and in use of professional methodology.

- Pro-active in developing and implementing strategies that significantly mitigate risk.

- Knowledge of computers and database/spreadsheet/ word processing software.

- Excellent communications (including written and oral presentation skills) and leadership skills.

- Excellent planning and organizational skills

- Ability to take responsibility and function under minimal supervision.

PERSONAL ATTRIBUTES

- Sound judgement and initiative

- Sound decision making skills

- Effective time management

- Problem solving skills

- Negotiation skills with ability to resolve conflict situations

QUALIFICATION

- A relevant qualification in project management and Prince 2 certification

- Minimum 5-7 years of increasingly responsible experience, with at least four years of managing increasingly complex projects in a technical environment.

- Extensive experience in the AV Industry

- Experience in the development and management of projects.

- Specialist Certification in a relevant field

- PMP and CTS certifications required

REPORTS

- Weekly report on activities

- Project Update report

Please send your resume and contact no. 8743000390.