Operations Manager - Microsoft Technical Process
We have urgent opening with our client - International BPO
Position : Operations Manager (Microsoft technical process)
Location : Belapur, Navi Mumbai
Shift Timing : 6pm - 3am (Us shift)
Responsibility :
- Profile includes overall operations management & managing all SLA's related to
- Managing delivery of Business and Operational SLA
- Maintain Productivity & Service Levels with Ops team
- Managing centralised quality team from India across all sites
- Drive Continuous improvement in Team Performances
- Analysing Team performance against baseline set by the client
- Review information reporting and seek concurrence with the client requirement
- Monitor variance regularly in real time for planned and achieved targets & design and implement corrective action plans
- Setting up new bench mark for better productivity
- Manpower and deliverables management
Interested candidates apply with your updated CV with required details
Current CTC:
Expected CTC:
Notice period :
Experience :
Aditi
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