We are looking for Manager Operations Sales - Contact Centre for an insurance major client based at Gurgaon / Chennai / Kolkata.
Job Details :
Location : Gurgaon
Grade : Manager
Process : Domestic Outbound Sales for Heath / term or saving
Role : Team Management - Span 125+
Reported by : DM, AM - Direct ; FTE's Indirect
Work Timings : 6 days, 9:30 - 6:30 pm / alternate Sat off .
Education : Graduate/PG ( Regular or Distance)
KRA:
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Tele-Sales:
- Establish & Manage Relationships / Engagement with the Clients.
- Oversight of team - organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
- Managing day to day Sales targets (B2C Sales)
- Responsible for following agreed governance model, escalation & communication plan
- Ability to handle sales pressure
- Very good finance and accounting skills
- Problem solving, analytical bent of mind
- Excellent verbal and written communications skills
- Strong external and management reporting skills
If the above role excites you, Kindly share your updated Photo resume with the below mentioned details:
- Age & DOB
- Graduate/PG ( Y./N)
- Total Exp ( yrs)
- Current process you are handling
- Current team size reporting to you ( Direct + InDirect)
Didn’t find the job appropriate? Report this Job