Operations Manager - Insurance/Mutual Fund/Portfolio Management

We are a leading provider of [insurance/mutual fund/portfolio management] services, committed to delivering exceptional financial solutions to our clients. We are seeking a highly skilled and experienced Process and Systems Operations Manager to join our dynamic team.

Operations Manager

Location: Bangalore

Experience : 7 to 15 Years

Key Responsibilities:

1. Process Management:

Design, implement, and manage operational processes to ensure efficiency and compliance. Identify areas for process improvement and implement changes to enhance productivity and accuracy.

Develop and maintain standard operating procedures (SOPs) for all critical operations.

2. Systems Management:

o Oversee the implementation and maintenance of operational systems and software.

o Ensure all systems are integrated effectively and are functioning optimally.

o Work with IT and software vendors to troubleshoot and resolve system issues.

3. Operations Oversight:

o Manage daily operations to ensure smooth and efficient workflow.

o Monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.

o Ensure compliance with regulatory requirements and internal policies.

4. Team Leadership:

o Lead and mentor a team of operations staff, providing guidance and support.

o Conduct training sessions to ensure staff are knowledgeable about processes and systems.

o Foster a culture of continuous improvement and high performance within the team.

5. Project Management:

o Lead and manage operational projects, ensuring timely and successful completion.

o Coordinate with cross-functional teams to achieve project objectives.

o Develop project plans, allocate resources, and monitor progress.

6. Stakeholder Collaboration:

o Collaborate with internal and external stakeholders to understand their needs and requirements.

o Communicate effectively with stakeholders to ensure alignment and transparency.

o Build and maintain strong relationships with clients, partners, and vendors.

Qualifications:

- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree preferred.

- Minimum of 5 years of experience in operations management within the [insurance/mutual fund/PMS] industry.

- Strong knowledge of operational processes, systems, and regulatory requirements.

- Proven experience in process improvement and systems optimization.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Proficiency in relevant software and tools (e.g., CRM systems, project management software).