Operations Manager - Healthcare

Position Name: Operations Manager

Objective :

Achieve EBITDA target of the hospitals in your region.

Role :

Area 1: Operations

- Understand the clinical aspects of an eye hospital; Understand the common eye disorders and treatments available.

- Understand the job description of a center head in detail; guide your center heads and doctors to achieve their targets.

- Understand about the key departments of the Corporate office including Finance, HR, Supply Chain, Marketing and Projects. Give constant feedback to the corporate teams about specific issues faced in your region. Work with them to achieve your overall objective.

Area 2: Patient Satisfaction

- Ensure patient satisfaction is high in all hospitals.

Area 3: Business Development

- Understand about all the top eye doctors (in private practice and in hospitals) in your region; estimate the total market size and help formulate realistic budgets; maintain relations with leading eye doctors and explore opportunities to make them part of your team.

- Ensure the hospitals are empaneled with leading insurance companies and TPA- s, with leading corporates (public sector and private sector) and with government bodies (state government and central government).

- Work with Corporate Marketing team to device and implement effective marketing plans to drive revenue; ensure the branch teams collect feedback about which campaigns actually helped to drive walk-ins.

- Understand about the key doctors in the region who can refer patients to our hospitals; create deep relationships with them to drive Doctor Referral Business to the hospitals.

Area 4: People Management

- Keep the doctor and employee morale high; motivate the team to win.

- Identify the best performers; ensure they are recognized and rewarded.

- Identify the average performers; motivate them to improve; identify their training needs and work with HR to deliver the same.

- Identify the drastically poor performers; ensure they either do not remain poor performers or do not remain in the team

Salary offered - 12-15 LPA