Operations Manager/Head - Insurance/Mutual Fund/PMS Industry

Operations Manager/Operation Head

Location: Bangalore

Experience : 7 to 20 Years

Key Responsibilities:

1. Process Management:

- Design, implement, and manage operational processes to ensure efficiency and compliance.

- Identify areas for process improvement and implement changes to enhance productivity and accuracy.

- Develop and maintain standard operating procedures (SOPs) for all critical operations.

2. Systems Management:

- Oversee the implementation and maintenance of operational systems and software.

- Ensure all systems are integrated effectively and are functioning optimally.

- Work with IT and software vendors to troubleshoot and resolve system issues.

3. Operations Oversight:

- Manage daily operations to ensure smooth and efficient workflow.

- Monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.

- Ensure compliance with regulatory requirements and internal policies.

4. Team Leadership:

- Lead and mentor a team of operations staff, providing guidance and support.

- Conduct training sessions to ensure staff are knowledgeable about processes and systems.

- Foster a culture of continuous improvement and high performance within the team.

5. Project Management:

- Lead and manage operational projects, ensuring timely and successful completion.

- Coordinate with cross-functional teams to achieve project objectives.

- Develop project plans, allocate resources, and monitor progress.

6. Stakeholder Collaboration:

- Collaborate with internal and external stakeholders to understand their needs and requirements.

- Communicate effectively with stakeholders to ensure alignment and transparency.

- Build and maintain strong relationships with clients, partners, and vendors.

Qualifications:

- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree preferred.

- Minimum of 7 years of experience in operations management within the [insurance/mutual fund/PMS] industry.

- Strong knowledge of operational processes, systems, and regulatory requirements.

- Proven experience in process improvement and systems optimization.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Proficiency in relevant software and tools (e.g., CRM systems, project management software).