Operations Manager We are hiring for the role of Operations Manager for a B2C company based out in Powai, Mumbai. Experience required 4+ years in service providing domain. Role -To be responsible for leading the operations and customer success teams for the company at pan-India level and to set, attain, and constantly better the highest quality standards to meet the expectations of clients. Key Responsibilities: - End-to-end ownership of select service categories. - Solve for structural problems at a central level to speed up the growth of the category - Enable on-boarding of great service professionals in the category - Institutionalize service delivery norms and set centralized processes for the category - Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects - Work with the marketing team to generate customer requests and improve demand - Develop and implement strategies that optimize operational efficiency and client satisfaction and keep improving the NPS scores - Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals - Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization - Develop and maintain strong relationships with clients and service staff to earn their trust and loyalty - Ensure that all operations are in compliance with legal and regulatory requirements

Mumbai

Operations Manager - B2C Firm 

Operations Manager - B2C Firm  ,Job Description for Operations Manager - B2C Firm  in Talentiser in  Mumbai for (4-12) years of experience. Apply Now!

Job Description for Operations Manager - B2C Firm  in Talentiser in  Mumbai for (4-12) years of experience. Apply Now!