Operations Leader - Life Sciences Analytics

Summary of Role/Profile:

Years of exp – 8 to 13 years

Location – Bangalore

Title of the job – Operations Leader for LifeSciences Analytics

What is the focus of the function?

Ensure revenue growth in existing Organization clients. Error free delivery to customers. Meeting revenue and EBIT (Earnings before Interest and Tax) targets.

Why does this job exist?

The incumbent will be expected to drive growth agenda and setup/lead relationship with new clients and deepen relationships with existing. The person will be expected to add operating depth/strength to the operation team to help deliver higher performance and expand.

How does the role add value?

The incumbent will be responsible for creating a culture of operational excellence. Foster constructive relationship with all customers at a senior level. Develop new client relationships and drive growth for the business.

How is this role unique from others?

This is a critical role for managing key stakeholder relationships and adding oversight and day to day vision to the operations role.

Who are the key relationships for this role?

- Senior leaders / other Business Leaders- best practice sharing, information sharing

- Business Development teams - help source for more business, check for opportunities, pitching to new customers, working towards transition, sell projects.

- Global Operating Leaders for accounts - to ensure that there are no process escalations, issues with customers, to check for new opportunities

- Customers-ensure that transition and delivery is as per schedule, that there are no concerns, process reviews.

- Functional teams

What are the key initiatives and challenges facing this role in the next six months to three years?

Managing Key Operational Metrics for the domain and also bring in growth to the vertical. Setting up new business operations in the domain, Ability to attract and retain the best talent in the industry. Lead and guide the team technically. Show value beyond the performance and innovate on ideas to improve processes.

Specific Competence (Essential)

- Operations Experience, running large Teams.

- Energy/Hunger for Growth

- Intellectual horsepower

- Global exposure

- Commercial Savvy

- Excellent communication and executive presence to connect at CXO level

- Ability to influence multiple internal stakeholders

- Ability to built deep client partnerships

- Ability to lead & build strong teams

- Ability to work in an ambiguous environment

Specific Competence (Desirable)

- Hands on project execution experience

- Multi-Tasking skills in project delivery, deadlines and budget

- Managing process and cultural change

- Strong quantitative and analytical skills

Key Roles and Responsibilities Knowledge, Experience and Education

- Drive growth of business and build relationships with customers globally

- Build relationships and partnerships with internal business stakeholders to drive cross sell of business in existing accounts. work with other leaders within the system to jointly develop Go to market strategies and product offerings

- Ensure delivery per customer expectation, SLA and ensure Customer satisfaction. Develop new relationships which lead to new projects from existing or referred customers. Good VoC and NPS scores - 60%

- Develop an organization that can sustain growth and can foster a culture of excellence and innovation. Highly motivated employees and low attrition - 15%.

- Constantly explore development of an organization that can attract right talent for sustaining growth for the practice

- Facilitate an environment of Continuous Improvement, Develop framework and methodology for more efficient delivery of work.

- Strong oral and written communication skills and executive presentation skills in English

- Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

- Sound financial & commercial Business Understanding

- Fortune 500 company experience

- Strategic consulting expertise or practice at a large consulting firm

- Program Management experience

Contact at sweta.k@mancerconsulting.com