Operations Lead/Manager - Retail Assets - FinTech Firm

Operations Lead/ Manager (Retail Assets) | Pioneering Fintech Company

Grab the opportunity to work with the pioneer of credit advisory services in India that has customers in over 250 cities across the country. Work in a dynamic environment, with lucrative remuneration and continued mentoring!

It offers credit and financial tools including free credit scores, credit monitoring, and credit score simulators to its clients. Established in 2010, it currently has a client an base in 253 cities across India.

Our client is a startup founded by alumnus of IIM C and MDI Gurgaon. The company operates in the fin-tech domain, helping customers to improve their credit ratings and get access to better financing options and also providing leads and sales enablement services to companies in the BFSI domain. The company is a stable one with a track record of 5 years in which it has helped millions of retail customers improve their credit health and get access to better financing options. The company the caters to customers from 253 cities across the length and breadth of country. Headquartered in Mumbai, the firm has offices in Bangalore and Kolkata.

As the Operations Lead, you will be responsible for managing and driving the retail assets operations of the company including CRM, Customer Service, KYC Documentation, Compliance, Upselling, Cross-selling etc. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The key responsibilities will be as follows:

Operations Management :

- Formulating operational goals and developing business plans for the achievement. Assessing and heading end to end projects. Ensure process compliance with all business rules and regulatory directives

- Strategic Planning & Automation: Setting up new and managing existing projects to achieve business objectives and ensure high efficiency/utilization. Reduction of costs through process improvements and automation.

- Process Management: Monitoring the process wise SLA's, driving improvement projects and implementing adequate measures to maximise productivity. Identifying & analysing the problem areas and determining a solution to resolve the issue.

- Process Controls and MIS: Designing and Monitoring the daily reporting & MIS to evaluate the performance & control parameters of the department. Leading monthly and Quarterly business reviews with the executive management.

- Training & Development: Driving need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency. Conducting monthly / quarterly meeting with managers for discussing team's performance and identifying areas of improvement. Actively driving employee engagement activities.

- Process Re-engineering: Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into Domain/functional/technical requirements. Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.

- Automation: Identifying routine and repetitive processes and working with the tech team to automate them with intelligent algorithms

- Compliance: Ensuring highest level of compliance with the norms as prescribed by the Govt, RBI and other regulatory bodies management

Candidate Profile :

- Understanding of- six sigma, financial risk management, underwriting, financial analytics, KYC norms etc.

- Technical expertise in servicing and analyzing existing systems for any technical issues

- Ability to handle scale of transactions and large ticket size around TAT

- Proven record of executing best CRM internally and externally

- Experience in a B2C operations is a strong advantage.