Operations Head/Estate Manager - Township - Ex-Defense Personnel

This opening is for the Head of Operations of the Township, a 38 acre township located in Dehradun.

We will be delivering the Phase I of our township which is 640 flats to the residents by July 2018.

Need a candidate who has experience in managing large scale operations preferably of a residential setup, which includes managing customer issues, ensuring all of township facilities like electricity, power backup, water supply, garbage collection, overall cleanliness are maintained.

The candidate should be have good communication skills both written and verbal in both English and Hindi. Also, the candidate should be good at working with people and a good team leader. We need a hands on person who meets customers and addresses their grievances urgently.

Duties & Responsibilities:

The Estate Manager will be responsible for inspecting other employees- areas of responsibility to ensure satisfactory completion, as well as for reporting to the property owner. Additional Estate Manager duties and responsibilities include the following.

Staff Supervision

Each employee working on the estate will usually report directly to the Estate Manager. In case of large staffs, there may be a groundskeeping or kitchen manager who will report to the Estate Manager instead, but the Estate Manager will generally be the direct conduit between staff and owner.

Performance Reviews

The Estate Manager will meet with employees usually on a quarterly basis to discuss their performance and any room for improvement. They will usually have the authority to recommend an overperforming employee for promotion, or a lackluster one for termination.

Contract Negotiation

Large estates will generally require a supply of outside products. It is the responsibility of the Estate Manager to meet with vendors and negotiate contracts for food, furnishings, and technical maintenance to ensure a good value for the employer.

Budget and System Management

The Estate Manager will oversee the many systems that keep a large estate running. This includes the annual budget, the schedules for all employees, use of estate facilities and the management of payroll.

Employer Liaison

The Estate Manager serves as the direct representative of the property owner's interests. This responsibility may include travel or meeting with representatives of the employer's business. The Estate Manager should consider themselves a representative of the employer's brand.

Estate Manager Skills

Management Skills - The key part of an Estate Manager's position is ensuring that all parts of the estate are running smoothly. This will require them to be able to accurately assess both the quality of the estate's upkeep and the performance of individual employees.

Leadership Skills - Interacting with a large household staff, the Estate Manager must be able to motivate them to be proud of their work and give it their all. This requires a positive personality type that encourages a collaborative work environment.

Technical Skills - An Estate Manager will need an extensive knowledge of spreadsheets and calculation software to be able to keep track of payroll, schedules and space management. Avoiding conflicts and keeping the staff running smoothly requires both effective use of software and personal skills at keeping track of details.

Research and Knowledge - Every estate is different, and as such every Estate Manager will have different responsibilities. Thus, the Estate Manager must be well-versed in the details of their estate and property owner. This includes knowledge of antiques or other valuable items that will require special care.

Note: Ex-Defence personnel, Retired IAS/IPS or of equivalent grade preferred for this role.

Interested to attend interview and relocate to Dehradun only apply.