Operations Head - D2C Healthcare & Med-Tech Firm - IIM/FMS/MDI/XLRI

Industry - Internet / Online / eCommerce

Category - Operations

Skills - Operations, Customer Service, Customer Satisfaction, Ed Tech, health tech, D2C

Job Type - Permanent

Job Description

- An opportunity to take on a leadership role.

- Work with a rapidly growing organisation.

Client Details

A D2C healthcare and med-tech firm, our client is a rapidly growing, investor backed organisation. Operating in a market whose importance is constantly growing, the organisation has captured a large portion of the market, and is poised to continue its exponential growth.

Description

Reporting to the CEO, you will be responsible for-

- Driving operations from end-to-end, beginning at customer on-boarding, up to the end of the customer life cycle.

- Driving process standardisation and continuous improvement in order to positively affect key metrics like CSAT and NPS, among others.

- Overlooking the smooth operation of different customer touch-points through the course of the customer life-cycle.

- Evaluating and diagnosing improvement areas for overall performance on the basis of data and evidence based inferences.

- The growth and development of a large team reporting to this role.

Profile

In order to apply successfully to this opportunity, you will:

- Have graduated from a premier B-school

- Come with at least 5 years of prior experience in customer operations.

- Have some prior experience working in new-age customer facing business models (eg: D2C).

- Have an excellent track record of achieving strong scores on key parameters like NPS, CSAT etc.

- Possess excellent inter-personal and communication skills.

Job Offer

In addition to an attractive compensation package, you will have the opportunity to take on a leadership role in a rapidly growing organisation.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Vishal Patel on +91 124 452 5422.

The Apply Button will redirect you to website. Please apply there as well.