Operations Head/Chief Operating Officer - Healthcare Firm

Head Operations/COO

- Grow and lead operations' function - one of the most important verticals for ensuring success of the startup

- Manage operations pan-India, and also grow it outside India

- Key metrics involved - NPS, TAT, Renewal/Upsell/Referral rate, team happiness quotient

More specifically, the responsibilities include :

- Create new processes and manage & improve existing systems to run operations successfully

- Hire, train leadership team of specific sub-functions & build team under them

- Ensure Dozees run successfully in both hospital and home settings and meet customer expectations - this includes logistics, device setup, customer training, troubleshooting, renewal, return etc

- Develop strategies for expansion, create budgets and then execute them

- Present progress to management & investors

- Work cross-functionally with multiple teams to provide product feedback,help with creating distribution strategies, customer feedback etc

Skills & Experience needed :

- 8+ years' professional experience, with 4+ years of experience in leading operations teams at pan-India level

- Majority of this experience (on professional side and in leadership role) should be in the healthcare domain

- Candidate should have experience managing a team of at least 50members, directly or indirectly

- Experience of expanding operations outside India is preferred

- Experience of handling device related operations is a plus