Operations Head - BPO

Designation: Operation Head

Qualification: Graduate & MBA

Experience: 3 to 6 years in BPO sector.

Location: okhla phase 2, New Delhi

Gender: Only Male

Job Responsibilities

Candidate must have excellent communication skills & pleasing personality.

Must have handle the clients & Operation team, coordinate with sales

Must have excellent experience in team handling

Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

Should have managed both voice and back office operations, preferably telecom background

Should have worked on outcome based revenue projects

Along with managing operations the role will closely work with sales and pre sales to close business and support large bids

Skills we required that: -

Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence, BDM, Client Management.

Candidate is ready to work in Small Set up. (channel partner company)

interested candidate call MR Aditya kumar 09711905319