Operations Excellence Manager - FinTech

Operations Excellence Manager @CRED

Roles & Responsibilities :

What is CRED ?

CRED is an exclusive community for India's most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea is to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

Here's a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better. here's what will be in store for you at CRED once you join the team.

What will you do:

1. Manage a cross-functional team of technical and non-technical resources to deliver against the goals by ensuring high-quality service delivery and execution.

2. Drive cross-functional projects to deliver business value for the team; be part of projects, involving new feature definitions to improve processes.

3. Manage onboarding operations through end-to-end planning, metrics review, and root cause analysis to deliver results in a fast-paced environment.

4. Manage stakeholders across the company as part of operations delivery; drive change by developing business proposals and implementing of recommendations through effective written and verbal communication

5. Work with engineering and product teams to improve tools, processes, and reporting dashboards

6. To formulate, implement and drive career development plans for a team of highly skilled resources

You should apply if you:

1. Possess at least 5 years of experience in operations program management

2. Come with prior experience in leading and developing large teams

3. Have experience in translating business needs into detailed feature requirements, data analysis and business case development, and managing programs from concept to implementation

4. Possess prior experience in the capacity of a product/program manager/business analyst would be a plus

5. Have the ability to think both strategically and tactically and to drive execution

6. Are equally comfortable with long-term planning and day-to-day progress tracking and execution

7. Come with a proven track record of taking ownership and delivering results in a fast-paced environment

How is life at CRED ?

- Working at CRED would instantly make you realize one thing: You are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, or maybe a magician. at CRED people always have talent up their sleeves. With the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.

- Hard truths: Pushing oneself comes with the role. and we realize pushing oneself is hard work. This is why CRED is in the continuous process of building an environment that helps the team rejuvenate itself. included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves, and comprehensive health insurance.

- To make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word.

- Since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game.

- There are many more such eccentricities that make CRED what it is but that's for one to discover. if you feel at home reading this, get in touch.