Operations Director - KYC/AML - Investment Bank

We are 9 to 6 Management Consultants, specialist recruiters for Banking & finance domain.

Currently we are considering your profile for an assignment with A Premier INVESTMENT Bank for position of Operations Director. Position is based at Bangalore.

Roles and Responsibilities:

- The Operations Director will manage a growing site in Bangalore, India across multiple functions within Fraud, Disputes & Claims (FCD) including:

- AML/KYC (Know Your Customer) Operations - As an integral component of complying with the Anti-Money Laundering/Bank Secrecy Act (AML/BSA), the KYC Due Diligence Team's objective is to ensure we confirm the customer's identity, assess the potential money laundering risk based on the nature of the customer and their transactions, and escalate potential suspicious business activity when necessary.

- Fraud Hotline - FHL receives inbound calls from customers and bankers regarding suspected fraud activity related to new accounts, electronic money movement, deposit holds and account closures.

- In-clearing - Review checks presented for payment from Chase customer accounts (aka, - On-Us- checks).

- Claims - Assists customers with electronic/check fraudulent and merchant disputes transactions on Debit Card, ATM, Checks, and Chase Online for consumer and business accounts for all lines of business. The team decisions claims for payment or denial according to federally regulated guidelines.

This person will assess and drive innovative approaches/changes to strategies, policies, practices and controls. Analyze and interpret key metrics/reports to identify and effectively resolve issues. Deliver an exceptional experience for our customers while eliminating regulatory risks. Build a high performing workforce in a dynamic and fast-paced environment. This team will grow to 1000+ employees over the next 2-3 yrs.

Specifically, the Operations Director will:

- Act as a member of the Fraud leadership team, assuring that the overall division is making effective decisions and pursuing the right priorities

- Lead and direct the business functions with responsibility for organization management, structure, staffing, and employee development

- Manage the KYC team that performs a review and validates all required account opening documentation as it pertains to CIP and non CIP rules for business accounts. Review and validate required documents for non-US consumer customers for CIP requirements and Tax Certification. Performs a review of any changes to a W9 when the primary owner (tax responsible) changes.

- Proactively directs and controls customer strategy and execution of processes to identify opportunities and implement solutions to reduce costs, increase efficiencies, and strengthen controls.

- Awareness of industry and regional competitors and impact of both on business

- Build a culture which creates a phenomenal customer experience in every interaction.

Qualifications:

- Bachelor's degree from an accredited college/university; Master's degree preferred

- Experience with a Fortune 500 company and highly recognized customer centric brand is strongly preferred.

- 15+ years of experience managing teams in a Fraud/AML Operations environment

- Very strong and up to date knowledge and understanding of Consumer Credit laws and regulations.

- Creative and strategic thought leader, exceptional problem solving and analytical skills with proven ability to conceptualize and implement innovative new ideas across a large matrix organization

- Change agent who will champion new ideas, challenge conventional approaches, and has a demonstrated ability to drive change within large, complex organizations.

- Ability to work cross-functionally and balance the needs of multiple business segments

- Excellent written and verbal communication skills

- Ability to identify process issues, offer strong, realistic recommendations for improvements, and influence organization to effect necessary improvements

- Excellent relationship skills, highly collaborative - can build rapport and credibility quickly with all levels of the organization

- Strong presence, comfortable interacting with, presenting to and influencing senior management.

- Demonstrated ability to lead, coach, and develop a high performing team within a large organization

- Strong detail orientation

Kindly let us know your interest in exploring the same by sending your updated resume with the following details:

Total Experience :

KYC/ AML Experience :

Team Handling Experience (In yrs) :

Team Size (In numbers) :

Current Location :

Current Salary :

Expected Salary :

Notice Period :

If you feel your profile is not matching with your candidature, kindly send your updated profile for our records. Also do not hesitate to forward this mail to your known friends / colleagues.

Parul Ranka
9to6 Consultants
Talent Acquistion Team
www.9to6.co.in