1. Transformation: Proven track record in BPO transformation leading to productivity improvement and CoD reduction for BPO work.
2. Client Management: Managed relationships with US/Europe clients for large and distributed portfolios.
3. Digital Skills: Knowledge and experience in utilizing digital technologies & analytics in operations.
4. People Management: Led large distributed (500-1000 people) teams with direct reporting.
5. Financial Management: Experienced in P&L management for operations having $20+ million annual revenue
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