Operations Delivery Lead Quality Role - BPO/ITeS

We have an opportunity for one of our clients for Operations Delivery Lead Quality (ODL Quality) position.

Location: Gurgaon

Shift Timings: 6 pm to 3 am (WFO)

Mandatory:

- Transactional Quality + RCM experience mandatory.

- Lean Six Sigma Experience.

- Lead a team of Quality Sr. Managers for multiple clients /location.

- Main responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices.

- Drive results within the team on delivery Quality output.

Skills Required: Lean Six Sigma Black Belt (preferred).

- Thorough understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results.

- Hands on experience on using 7 QC tools, variance studies, lean concepts.

- In this role you are required to identify Process Improvement opportunities for all lines of businesses.

- Drive Transaction Quality concepts and implement the best-in-class QA concepts.

- Client / Strategic Quality & related duties for the entire backend services.

- Continuous Improvement, Business Excellence & connected activities like training and mentoring projects.

- Support the Automation initiatives from a co-ordination & post implementation standpoint.

- Manage portfolio of improvement / reengineering projects for the backend services including both Acute and PRCM.

- Lead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.

- Lead Capability building of the operations/support function teams in improvement methodologies.

- Work closely with Operations, training, Onshore counter parts in driving results.

- Mentor and lead improvement projects - Generate business impact through Improvement initiatives.

- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap.

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions.