We have an opportunity for one of our clients for Operations Delivery Lead Quality (ODL Quality) position.
Location: Gurgaon
Shift Timings: 6 pm to 3 am (WFO)
Mandatory:
- Transactional Quality + RCM experience mandatory.
- Lean Six Sigma Experience.
- Lead a team of Quality Sr. Managers for multiple clients /location.
- Main responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices.
- Drive results within the team on delivery Quality output.
Skills Required: Lean Six Sigma Black Belt (preferred).
- Thorough understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results.
- Hands on experience on using 7 QC tools, variance studies, lean concepts.
- In this role you are required to identify Process Improvement opportunities for all lines of businesses.
- Drive Transaction Quality concepts and implement the best-in-class QA concepts.
- Client / Strategic Quality & related duties for the entire backend services.
- Continuous Improvement, Business Excellence & connected activities like training and mentoring projects.
- Support the Automation initiatives from a co-ordination & post implementation standpoint.
- Manage portfolio of improvement / reengineering projects for the backend services including both Acute and PRCM.
- Lead opportunity identification across Backend through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, VSMs etc.
- Lead Capability building of the operations/support function teams in improvement methodologies.
- Work closely with Operations, training, Onshore counter parts in driving results.
- Mentor and lead improvement projects - Generate business impact through Improvement initiatives.
- Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap.
- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions.
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