Operations & Delivery Head - Financial Captive/BPO

Job Description:

- Developing a deep understanding of the organizations business and providing leadership that drives the definition of a future state road map and ensure the quality of all deliverables is met.

- Creating and strategizing business operations that deliver excellent results.

- Transitioning of work including relevant migration of operations work.

- Managing stakeholder relationships, and propagate the use of the Business Operations team.

- Ensuring a value-added experience to all stakeholders by partnering with them and influencing them on business and day to day operational issues and expectations.

- Contributing to plan and lead the implementation of annual operating plans for the relevant business unit.

- Enforcing that SLA's are met on time.

Candidate Profile:

- 18+ years of overall experience from a Financial Captive (BPO) or large service organizations (BFS)

- Excellent communication, stakeholder management