Posted By
Posted in
Banking & Finance
Job Code
742518
- The role would offer an opportunity to work on payment related initiatives with leading banks, financial and national institutions
- Be a champ and work closely with external stakeholders include partner banks and payment gateways
- Responsible for handling day to day business operations with external and internal stakeholders
- Identifying areas of operations that require technological intervention and coordinating with stakeholders for implementation of technical solutions
- Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is must
- Help develop and nurture relationships with payment players
- Strongly focused on execution.
- Customer first attitude; always on toes to lessen pain points of customers
- Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates
- Co-ordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to the customers
- Maintaining Bank, PG and Network relations in resolving Ad-hoc issues and improving existing operational processes
- Addressing internal queries, data requirements and escalations
- Work closely with finance team to drive reconciliations and execute required corrections
- Collaborate with internal and external business + technical teams to spearhead integrations with banks and networks
Requirements:
- Minimum work experience of 1-2 years in operations/payment industry
- A - driver- personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
- Strong communication skills and ability to negotiate for one's requirements
- Advanced knowledge of Excel and basic knowledge of SQL
Qualifications - B.Tech/MBA preferred
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Posted By
Posted in
Banking & Finance
Job Code
742518