Operational Support Role - Loan Monitoring Unit - Bank

The aim of this job is to contribute the effective management of distressed relationships in HSBC Asia Pacific, mainly Hong Kong, by providing Operational Support on a day-to-day basis while based in an offshore location - Kolkata. The job also involves assisting the management of the centralized LMU function for the region in the GSC environment.

The jobholder shall have the following responsibilities:-

- Interact within the department to effectively provide service to customers and assistance to Managers.

- Establish and maintain contact with relevant external professionals.

- Complete all customer and Manager transactions, requests and enquiries in a timely manner.

- Maintain and update accounts in a timely and accurate manner.

- Prepare the review process for a number of Small and Medium Enterprise (SME), Business Banking (BB) and Corporate problem accounts to maximize recoveries.

- Calculate and report Impairments for problem accounts.

- Prepare and produce related reports as required.

- Ensure Treating Customers Fairly principles is considered in accordance with the 6 Customer Outcomes. Provide guidance and training to the new joiners who join offshore Asia-Pacific Risk teams from time to time

- Development & generation of MI to monitor quality / quantity of outputs

- Ensure business continuity and stability