Operational Risk Management Role - Outsourcing Risk - NBFC

Job Role: Team Member- Operational Risk Management - Outsourcing Risk- NBFC

Job Location: Mumbai

Job Purpose :

- Manage and maintain an effective Outsourcing Risk Framework.

- Develop Standard Operating Procedure (SOP) for vendors providing financial services.

- Identify, evaluate, control and mitigate the organization wide operational risks by developing a pre- emptive control strategy.

- Provide support to units in conducting process and procedure reviews, User Acceptance Test from OR perspective.

- Be a point of reference for business units and share knowledge and skills.

Principal Accountabilities :

- Coordinating and performing reviews of third party outsourced vendors like repo agents, collection agents, yard agencies, etc

- Coming up with ideas and presenting them via reports and presentations, and making suggestions or recommendations for improvements and enhancements based on research or findings.

- Regular review of complaints against the vendor (risk events) reported and perform root cause analysis in consultation with business units.

- Identification of Key Risk Indicators (KRIs) and regular monitoring and reporting of KRI breaches to senior management.

- Tracking of action plans developed and monitor the closure of the same within timelines.

- Supporting in automation of the vendor management process.

Internal Interface : All Business

Skills : CA / MBA / PG preferred

- Strong analytical skills.

- Good communication skills.

- Prior experience in vendor management would be preferred.

- In addition, the incumbent must possess softer skills such as

- Strong team working skills.

- Business acumen & drive for results

Relevant Operational risk experience : 3- 4 years. Total experience - 6- 8 years