Operation Manager - Healthcare

Job Summary:

- We are seeking an experienced and dynamic Operations Manager to oversee and streamline the daily operations of our clinic.

- The ideal candidate will demonstrate strong leadership, organizational, and analytical skills to ensure efficiency, enhance team performance, and improve client satisfaction.

Key Responsibilities:

Operational Management:

- Supervise day-to-day clinic operations to ensure seamless workflow and productivity.

- Develop and implement strategies for operational efficiency and service enhancement.

- Ensure compliance with operational policies, procedures, and standards.

Team Leadership & Development:

- Lead, mentor, and manage a team of operational staff to meet organizational goals.

- Conduct training sessions to enhance skills, productivity, and service delivery.

- Delegate tasks effectively while fostering a culture of accountability and teamwork.

Quality Assurance:

- Monitor and maintain service quality in line with clinic standards.

- Conduct regular audits and reviews to identify and rectify quality gaps.

- Implement corrective and preventive measures for continuous improvement.

Data Analytics & Reporting:

- Analyze operational data to identify trends, inefficiencies, and areas for optimization.

- Prepare comprehensive reports on key performance indicators (KPIs) for management review.

- Use data-driven insights to recommend and implement operational improvements.

Technical and Administrative Support:

- Leverage technical tools and software to enhance operational processes.

- Ensure the accuracy and maintenance of client and operational records.

- Oversee administrative functions, including scheduling, inventory management, and compliance.

Client Relations:

- Act as the primary point of contact for client concerns, ensuring prompt resolution.

- Proactively gather client feedback to improve services and enhance the client experience.

- Foster strong relationships with clients to drive satisfaction and loyalty.

Educational Background:

- Bachelor's degree in Business Administration, Operations Management, or a related field.

Professional Experience:

- Minimum of 5 years in operational management, with a preference for experience in healthcare, clinics, or service-based industries.