Operation Lead - On Demand Repairs & Services Startup

About Company:

iService is India's first and most trusted network of On Demand Repairs & Services for smart devices which solves everyday problems each of us face.

We love solving everyday problems for everyday people. Problems that need the smartest and most passionate lot of people. Our vision is to help people solve problems, Fast & Simple. What we're creating today is a small step in building that future.

We're focused on the consumer first and product/service second. We believe that if you keep people at the center, you can create the ideal products and services to solve their problems.

You'll be part of a fantastic young and passionate team with a great new office in the heart of Koramangala, Bangalore. You get to be in the center of all the action to build a company from scratch to a problem solving machine.

Products: On Demand Repairs & Services

URL: http://www.iservice.co.in/

Inception : 2012

Location : Bengaluru

Headcount of Company : Overall strength 10

If you're seeing this, you have a chance to be part of the core team at iService. The team that will set the base for our company. The team that will put a dent in the universe. Yes, take a deep breath and read on.

Responsibilities

- Primary responsibility is for order fulfilment, logistics and customer experience management.

- Design processes, optimize operations and effectively launch and implement various operations strategies for the company. The candidate will proactively collect feedback and will be responsible for tweaking processes to make them robust.

- Work with top-management in developing operations strategy for effectively scaling the operations.

- Will be responsible for devising hiring/sourcing strategies, designing and delivering training modules and also for developing employee retention strategy.

- Recruit & manage the fleet of executives and ensure a healthy and efficient work environment.

- Manage logistics and supply chain for onsite and field operations for our services

- Work in sync with Sales teams to ensure a seamless experience for a consumer who wants to use our service to fulfilment of the same.

- Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction

Requirements

- Must have ability to multi-task, manage multiple accounts and establish priorities.

- Must have attention to detail and critically think through and resolve problems.

- Should have entrepreneurial attitude / should be a go-getter. Not wait for things to happen but be the one who makes things happen by managing, coordinating and delegating.

- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals

- Prior leadership experience (experience in managing blue collared workers such as delivery boys, local servicemen is a big plus)

Salary Range: 6 - 10 LPA