Operating Leader - Consulting Firm

- Own end-to-end client service delivery and P&L 

 - Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L 

- Work closely with client CXO's and process owners, Operating teams and global relationship managers for key accounts

 - Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

 - Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability - Follow a structured road map beyond 18 to 24 months to take on bigger leadership roles for the vertical 

- Lead the way in implementing new technologies in operations and display a strong executive presence

Responsibilities :

- Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell

 - Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings 

- Take the lead in working with digital teams on introducing breakthrough technology solutions into operations 

- Manage global operations to achieve/exceed P&L expectations

 - Leverage lean six sigma framework to drive continuous performance improvement

 - Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. - Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization

Qualifications :

- Chartered Accountants/top engineering graduates/MBAs from Tier 1 B -Schools with experience in sales/commercial or finance in multinationals. Top engineering graduates/MBAs from Tier 1 B Schools with experience in Management/Operational consulting.