ONN Bikes - Franchise Success Manager

About Us :

- At ONN Bikes, we aim to simplify mobility nationwide by transforming access to two-wheeler transportation through our innovative online platform.

- Our team thrives on collaboration, creativity, and a shared passion for revolutionizing urban travel.

Our Culture:

- We are a dynamic and inclusive workplace that values teamwork and personal growth.

- Every voice matters here, fostering cross-functional collaboration that drives innovation.

- Whether you're a tech enthusiast or a two-wheeler lover, you'll find your place with us.

- Our nimble culture reflects the fast-paced nature of our industry, encouraging ownership and accountability among team members.

- We empower everyone to make impactful decisions and take pride in their contributions.

- Innovation is central to our mission.

- We value forward-thinking ideas and invite all team members to propose solutions that enhance our platform and improve customer experience.

- At ONN Bikes, you'll explore ways to make urban mobility more accessible and enjoyable.

- We believe in balancing work with fun and camaraderie and our commitment to growth includes mentorship and training opportunities for career advancement.

- Joining ONN Bikes means contributing to a mission that reshapes urban transportation, reduces environmental impact, and connects cities.

- If you seek a place where innovation, passion, and impact converge, ONN Bikes is the right fit for you.

What you will do at ONN:

- Identify and drive process improvements.

- Develop training programs that aligns with company policies and standards.

- Spearhead franchisee programs and meetings.

- Create and monitor franchise KPIs to establish performance standards.

- Build a network of on-ground vendors to provide value-added services to franchises.

- Lead below-the-line (BTL) marketing initiatives for franchise owners.

- Spearhead the establishment of a franchise call center to reduce query resolution turnaround time.

- Proactively identify and resolve impactful issues, presenting findings to management as needed.

- Ensure compliance with company-issued Standard Operating Procedures (SOPs).

Must-Haves for this role:.

- Degree in administration, commerce, management, or a related field from an accredited institution.

- 5-6 years of experience in a similar role.

- Willingness and flexibility to travel.

- Exceptional analytical, problem-solving and listening skills.

- Natural ability to coach, motivate, and interact effectively with people.

- Strong knowledge of customer care techniques and processes.