Onboarding Manager - SaaS

Position: Onboarding Manager

Location: Mumbai

About LRN:

- Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

- LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world's most recognizable brands) utilize LRN services and leverage LRN e- learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

The Onboarding Manager (OM) is responsible for managing and overseeing the development and implementation of LRN's solutions. It involves coordinating with various teams including Sales, Technical Support, content developers, IT professionals, and Product Owners to ensure that projects are completed on time, within budget, and meet the desired quality standards. The role will recommend best practice solutions to any request or related issues within the LRN LMS.

Your responsibilities will include:

- Develop project plans, define milestones, objectives, scope, and timelines, and allocate resources to complete the projects successfully.

- Prepare and communicate project updates to stakeholders and escalate issues to the project sponsor or other relevant parties internal and external as and when required.

- Identify, evaluate, and manage potential project risks and develop contingency plans to minimize the impact of risks on the project.

- Developing and maintaining standardized LRN LMS operational processes and procedures, guidelines, and documentation.

- Monitor and evaluate project outcomes to ensure that project goals and objectives are met, and identify areas for improvement.

- Liaise with Sales and Technology to help identify new opportunities, win new business and increase sales.

- Provide support for LRN LMS administration, including catalogue management, security management, technical interface support, and use.

- Ensuring proper governance model is followed, Report on product performance and Identify solutions to reduce technical support costs.

- Reconfiguring existing learning/training to work within third party online learning platform.

- Address all platform-related queries on time and train customers to use the platform effectively.

- Establish best practices for LRN LMS site operation, administration & maintenance.

- Provide technology and network operation team with customers' feedback to help improve the user's experience and identify new features and products.

- Recognize and resolve the issues that may appear when it comes to course or campaign rollout during the onboarding phase of a client.

You should have:

- Minimum 3 years of experience working in LMS administration and/or learning program or project coordinator.

- A bachelor's or master's degree in a relevant field such as instructional design, education technology, project management, or business administration.

- Strong communication, leadership, and interpersonal skills are necessary to manage projects and coordinate with teams. The OM should be able to manage stakeholders and communicate effectively with project sponsors, instructional designers, developers, and subject matter experts.

- The ability to analyse problems and develop effective solutions is important for successful project management.

- A deep understanding of e-learning technologies, industry standards, and best practices is essential.

- Familiarity with Learning Management Systems (LMS), authoring tools, and e-learning content development is also important.

- Excellent verbal and written communication skills in English with professional fluency.

- Certification in project management such as PMP (Project Management Professional) or Agile Certified Practitioner (ACP) can be an added advantage.

- LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.