OMS Lead - App Sustenance - Retail

Oms Lead - App Sustenance

Location : Bangalore

Experience : 11.0 - 15.0 Years

CTC : Upto 30 LPA

Must-Have :

- Experience in OMS

- Experience in IBM Sterling

Skills : IBM Sterling Commerce, OMS.

Summary of Role Responsibilities :

- User Maintenance (user creation, role or attribute, user deactivation etc.,)

- ADHOC data download based on business request wherever report not existing.

- Master data set up wherever the front-end option existing (other than business-enabled access).

- Daily reconciliation alerts between cross and dependent application to be monitored. In case of discrepancy create ticket to L2 team and follow up for closure.

- Collection of artifacts for audit request.

- Logical access review twice in a year.

- Application support for peak, festive and important business dates.

- Maintain knowledge base. Connect and collect from application team whenever the new functionality/change in functionality deployed in production.

- Weekly meeting with L2 and L3 team on the open points and resolved tickets.

- Follow audit compliance in terms of logical access

- Coordinates, executes and validates production code deployments and maintenance events

- Ensure operational readiness for OMS applications. This includes training, proper testing by Business and application, UAT signoff, environment setup, monitors and procedures are in place.

- Authors and coordinates incident, service tickets with action items.