Key responsibilities:.
- Manage multiple accounts; and develop positive working relationships with clients at senior levels.
- Drive client retention, renewals, upsells and client satisfaction Pitching fresh and innovative ideas to clients and ensuring higher billing through upselling, renewals and retention.
- Overseeing campaigns and projects to a specific schedule and within an agreed budget.
- Using your knowledge and skills to push clients, internal teams and vendors in the most productive direction.
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
- Supervise the execution, monitoring and measurement of marketing campaigns and their success.
- Maintain a healthy P&L for the team ensuring high efficiency, performance and profitability.
- Lead and encourage teams to perform to the best of their ability.
- Manage team's work flow and load.
- Ensure timely team reviews & OKRs.
- Manage team expectations and take active interest in their personal & professional development.
- Work closely with the management to think through the brief, the insight, the approach and the strategy for new business development.
Skills:
- Significant experience in professional client relationship management.
- A solid background in content, social media, digital marketing or advertising.
- The ability to plan and strategize at a senior level.
- A persuasive and confident approach to creative projects.
- Excellent written and oral communication skills.
- Effective team management capabilities.
- A keen attention to detail and budgetary restraints.
- Full awareness of creative processes and techniques - including digital platforms.
- The willingness to note relevant trends and develop ideas.
- The ability to work as an authoritative figure in a busy team.
- Exceptional presentation skills to develop ideas and concepts into compelling campaign lead strategies.
- Creativity, attention to detail, and adaptability.
- Ability to drive creative direction and vision for multiple projects simultaneously.
- Knowledge of how video content development works is an advantage.
- Should be well adept with global & Indian trends, formats and developments in branded content.
Qualifications and Prior Experience:
- At least 7-9 years of experience in building creative digital branded content campaigns at a publisher, agency or media house.
- Understanding and past experience creating integrated content across all marketing channels from digital, social media, paid media, mobile.
- Proven experience with concept development including long form Content.
- Strong creative vision with an understanding of business objectives.
- Track record of creating ideas for global or large regional brands.
- Previous work experience on alcohol brands is a plus.
- Expertise in social best practice across all platforms.
- Have deep knowledge in running a 360-campaign, from strategy development to tactical execution (including AV/trailers, digital/social, OTT).
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