Omega Healthcare Management Services - Director - Delivery Operations

Job Title : Director Delivery

Experience : Minimum 18 years in US Healthcare (RCM) or BPO ITES

Key Responsibilities :

This role is critical to the success of Omega's RCM practice, ensuring operational excellence and client satisfaction.

- P&L Management: Oversee revenue, margins, and profitability for the assigned service line.

- Service Delivery Leadership: Drive seamless delivery operations for one of Omega's core service lines, ensuring customer satisfaction and quality outcomes.

- Operational Oversight: Lead large teams of billers, coders, team leads, and managers, managing daily operations to meet performance metrics and client expectations.

- Client Collaboration: Act as the primary point of contact for client queries and operational escalations, ensuring swift and effective resolutions. Collaborate with Sales and Transition teams during proof of concept (POC) phases.

- Reporting & Analysis: Monitor dashboards and reports, investigate discrepancies, and implement corrective actions to maintain accuracy and efficiency.

- Quality & Process Improvement: Understand quality metrics and lead continuous improvement initiatives to enhance operational processes and service delivery.

- Multi-Tasking & Decision-Making: Manage multiple projects and develop solutions using available resources and data.

Desired Skills:

- RCM Expertise: Comprehensive understanding of Revenue Cycle Management (RCM) processes and practices, with a focus on operational excellence and quality improvement.

- Business Acumen: Strong grasp of financial and business concepts, including budget management and cost optimization.

- Leadership Excellence: Proven ability to lead large teams, foster collaboration, and drive performance in a fast-paced environment.

- Interpersonal Skills: Exceptional communication and relationship-building skills to effectively work with clients, cross-functional teams, and stakeholders.

- Problem-Solving: Strong analytical and problem-solving capabilities to address challenges and implement innovative solutions.

- Process Improvement: Experience with process improvement methodologies and tools (e.g., Lean Six Sigma) is a plus.