Ombuds Case Investigator - BPO

Black Turtle is a premier talent management consultancy firm. The Indian arm was established in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.

This post is regarding for the discussion for the job opportunity with one of leading client with us.

Job Role & Responsibility/Designation Ombuds - Case Investigator

Location: Mumbai / Kolkata

Level/Band: C1

Educational Qualification:

- At least a bachelor's degree, preferably in public administration, law, psychology, HR or a related field. A master's degree in any related area will be a advantage

Skills (Must Have):

- Excellent knowledge of computers i.e. Operating systems, Network, MS Office and on-line tools.

- Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.

- Ability to drive results against time constraints.

- Proficiency and experience in Investigations.

- Professional track record in a related area, such as counseling, investigation, or litigation

Skills( Good to have):

- Ability to exercise managerial judgment and perform as a mentor.

- High emotional intelligence ability to stay away from conflict and resolve situations amicably

- Effective planning, scheduling & implementation skills

- Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.

Experience (Minimum): 6-7 Years

Job Description:

- Investigating Ombuds Cases reported and submitting investigation report with corrective & preventive recommendations.

- Determine the Root Cause of failure in case of any incident and work to put in place Corrective and Preventive measures.

- Educate and create adequate Awareness among the Stakeholder on Information Security policies and procedures.

- Reporting and analysis of Ombuds Cases reported

- Communication of Ombuds Process and case studies through Awareness sessions, Training and huddles.

If interested kindly share your cv along with some details:
Current Organization :
Current Profile :
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Notice period
When was the last increment
Have you ever been applied for this position if yes please mention when or if not .
Reason for change.

Bharat Saxena
Team Lead
Black Turtle
601 & 616, 6th Floor, V.J. City Point, Ashok Marg, Ahinsa Circle,C-Scheme,
Jaipur 302001,India
Dir: +91 141 4113083 | Mobile: +917073591281
Website: www.black-turtle.com