OEC - Branch Manager - Operations

Key Tasks :

- You will be the medium between the entire staff (Branch) and the Management and hence you are supposed to ensure the satisfaction of the employees so that they can give their full effort and concentration to their work and also ensure the optimum utilization of manpower in the Branch.

Operations :

- Execution of Standard Operations Procedures of Pickups, Warehousing and Customer Service and ensure that Operations are happening in a proper way.

- Ensure that there is proper manpower backup for all Operations related processes and there is no work stoppage at the absence of the concerned person.

- Have proper knowledge of all Operations related processes and all the software's so that on the job training can be given.

- Fill up the employee reporting format every day and forward the same to the Central Office.

- Ensure that you provide the proper billing details for each an every service provided to the client's.

- Motivation of worker to improve the TAT, Targets, Absenteeism, etc and Capability to operate and supervise work in Shifts.

- Market knowledge of the industry and how to face Competition.

Finance :

- Generate daily billing reports in the specified format which should include all activities (pickups, retrievals etc.) and forward the same to the Central Office.

- Ensure the generation of accurate reports to the Company and check that the company doesn- t incur any loss.

- Send a report every Saturday related to petty cash statement and bills and invoices regarding vendors.

Human Resource :

Provide proper information to the Central Office HR Department relating to:

- Vacancies

- Appointments

- Terminations

- Timely Generation of Monthly Attendance Reports

Changes in salaries (if any) :

- Making the newly joined employees fill up the Employee Profile Forms and sign the Confidentiality Agreements and collect all the required documents and photographs and forward the same to OEC / HR.

- Keeping the HR Department informed about any agitations or dis-satisfactions creeping up between employees.

Administration :

- Follow processes accurately and ensure proper documentation of the below mentioned Administration related activities:

General Administration :

- Purchase

- Repairs and Maintenance

- Contracts

- Quality Control

- Housekeeping

- Warehousing

General Security :

- Physical Security

- CCTV

- Access Control

- Fire Prevention

IT Hardware and Services :

- Computers

- Printers

- Scanners

- Fax

- Telephone

- Internet

- Telephone Line

Marketing :

- Attend to inquiries as directed by Central Office.

- Give comprehension visits.

- Coordinate to conclude the deals.

- Raising indent for proposals

- Carry out survey report

- Get the agreements signed and the processes approved

Budgetary Responsibility :

There is no specific budgetary allocation as of now.

However, it is your duty/responsibility to ensure that there maximum use of resources - man, material and monetary. All time scheduling and road-maps are to be planned keeping this in mind.

Reporting Structure :

Daily Report : A daily report needs to be sent via e-mail to the Central Office including the employee productivity and the billing report, the format for which will be provided to you.

Weekly Report : Weekly billing related reports needs to be sent to the Central Office as asked of you.

Monthly Report : 1.

Expected Outcomes :

- Prompt service to Customers.

- Negligible pending cases.

- Customer delight.