Ocwen - Senior Manager - Modification Processing

At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.

Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States. Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions. Headquartered in West Palm Beach, Florida, our global community of team members is located throughout the United States, U.S. Virgin Islands, India and the Philippines.

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of their role, is proud of Ocwen's focus on helping families stay in their homes and improving financial results for investors.

Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.

Responsibilities:

- Will be required to effectively communicate with the team to ensure high motivational levels to obtain high quality results.

- Would be managing the Assistant Manager (s) / Team Lead (s).

- Involved in training programs or career development type programs.

- Escalation metrics are to be monitored to ensure the transactions are completed within the TAT with the support and coordination from the respective departments.

- Support the teams with process related questions and resolves the same or ensure appropriate escalation.

- Daily reporting & MIS to monitor the performance & control parameters of the team.

- Follow-up with the US business unit and training department for smooth transition of new processes.

- The Manager to ensure that all work distribution /allocation is in accordance with the TAT requirement.

- He/she will ensure timely handling of all transactions in the supervisory queue.

- He/she will maintain proper communication with the US Business unit.

- Identify training needs, plan and train staff, ensure updated procedures are in place and updates are cascaded to the team timely.

- Maintaining various control reports to ensure compliance and quality at every level.

- Be able to maintain a multi-tasking and a flexible team.

Key Result Areas:

- Maintain team efficiency at an average of 100% or above.

- Maintain TAT at 100% across all sub-processes.

- Maintain Quality scores at an average of 100%.

- Gain an all-round perspective of the entire business unit.

Qualifications:

- Bachelor's Degree Required. Post Graduation preferred

- Fast learner, open to working in a dynamic work environment.

- Should be confident, possess an independent thought process, be willing to take initiative and has a strong sense of urgency.

- 5 plus years of mortgage / banking experience preferred

- Good track record in back office operations or transition

- Good analytical and communication skills

- Ability to multitask

- Extensive knowledge of Excel, Word and Access

. Team Handling exposure (50+ team sizes)

- Excellent written and oral presentation skills

Additional Details:

Location - Mumbai (Malad)

Work Timings - Mid - Transport provided

Contact : Carol Parker
Contact : 080-66177582