Ocwen - Senior Manager - Corporate Training

Position Summary:

The Senior Manager of Corporate Training will be responsible for leading the corporate training function and developing, implementing, and overseeing training programs for our mortgage servicing team. This role requires a strategic thinker with a strong background in mortgage servicing and training development. The ideal candidate will have excellent leadership and communication skills, a passion for teaching, and the ability to motivate and inspire others.

Job Functions and Responsibilities:

- Lead and manage the training team, providing guidance, support, and performance feedback.

- Develop and implement comprehensive training programs for new hires and existing employees in mortgage servicing.

- Conduct training needs assessments to identify skill gaps and areas for improvement.

- Design and deliver engaging training sessions, workshops, and e-learning modules.

- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.

- Collaborate with department heads to ensure training programs align with company goals and regulatory requirements.

- Stay updated on industry trends and best practices in mortgage servicing and training.

- Provide coaching and support to employees to enhance their performance and career development.

- Maintain training records and prepare reports on training activities and outcomes.

Key Result Areas:

Training Program Development and Implementation:

- Ensure training programs are aligned with company goals and regulatory requirements.

- Design and deliver engaging training sessions, workshops, and e-learning modules.

Team Leadership and Management:

- Lead and manage the training team, providing guidance, support, and performance feedback.

- Foster a collaborative and high-performance team culture.

- Conduct regular team meetings and one-on-one sessions to ensure alignment and address any issues.

Training Needs Assessment:

- Conduct training needs assessments to identify skill gaps and areas for improvement.

- Collaborate with department heads to understand training requirements and priorities.

- Develop customized training plans based on assessment results.

Training Effectiveness and Evaluation:

- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.

- Make necessary adjustments to training programs based on evaluation results.

- Prepare and present reports on training activities and outcomes to senior management.

Industry Knowledge and Best Practices:

- Stay updated on industry trends, best practices, and regulatory changes in mortgage servicing.

- Incorporate industry knowledge into training programs to ensure relevance and compliance.

- Participate in industry conferences, workshops, and networking events.

Employee Development and Coaching:

- Provide coaching and support to employees to enhance their performance and career development.

- Develop and implement career development plans for team members.

- Encourage continuous learning and professional growth within the team.

Training Administration and Documentation:

- Maintain accurate training records and documentation.

- Ensure compliance with all training-related policies and procedures.

Qualifications:

- Bachelor's/PG degree

- Minimum of 10-15 years of experience in a training or supervisory role.

- Strong knowledge of mortgage servicing processes, regulations, and compliance requirements.

- Excellent leadership, presentation, communication, and interpersonal skills.

- Proficiency in using training software and e-learning platforms.

- Ability to work independently and as part of a team.

- Strong organizational and time management skills.

Work Schedule Or Travel Requirements: Mid Shift (2 pm to11pm)

Company Summary:

- Ocwen Financial Solutions Private Limited is a wholly owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

- PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

- At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

- Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.