Ocwen - Manager - Corporate Services - Facilities Management

Manager, Corporate Services

About Ocwen :

At Ocwen, we are committed to hiring, developing and retaining the best talent in the industry. Within our customer-centric culture, we value innovation and promote an environment where team members can expand their skills and grow professionally. By embracing diversity and inclusion, all team members have opportunity to reach their full potential and maximize contributions to our mission and goals.

Ocwen Financial Corporation is a financial services holding company which, through our subsidiaries, is one of the largest mortgage companies in the United States. Our primary business is mortgage loan servicing and origination. Homeward Residential originates and purchases residential mortgage loans through direct, wholesale and correspondent channels. Liberty Home Equity Solutions provides reverse mortgage loan solutions. Headquartered in West Palm Beach, Florida, our global community of team members is located throughout the United States, U.S. Virgin Islands, India and the Philippines.

Helping Homeowners is What We Do! Our talented, diverse team members are dedicated to helping the homeowners and investors we serve. As an industry Leader in foreclosure prevention and loss mitigation, Ocwen has completed 20% of all Home Affordable Modification Program (HAMP) sponsored modifications, 45% more than the next highest servicer. Each team member, regardless of their role, is proud of Ocwen- s focus on helping families stay in their homes and improving financial results for investors.

Consider joining us to help fulfill our mission of helping homeowners. As an Ocwen team member, your mission is to delight the customers or co-workers you serve through caring service and innovative solutions.

Key Highlights :

- Opportunity to develop and drive budgeting and planning for the entire facility.

- Single Point of Contact for the Location for office management, Security, cafeteria management & housekeeping.

- Single point of Contact for all Internal Audits and ISO Certifications.

- Control entire Cafeteria Management including Soft Services.

- Opportunity to work in a Full-time position in a US based financial Captive Center.

- Candidate with 8 years + experience in Facility Management in similar setup will be preferred.

- Managing a team of 4-5 highly skilled resources across 2 facilities inMumbai.

Responsibilities :

- Control the facilities management & subcontracted team in the delivery of facility management services.

- Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

- Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.

- Conduct tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative study and make recommendations to Facilities Team on the most appropriate subcontractors.

- Develop Service Level Agreements and assist the Ocwen procurement department in closing Service Level Agreements between Ocwen and its vendors.

- Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.

- Assess Service Levels and Performance Indicators and define the mechanism to assess the performance levels of various contractors.

- Assess performance of the contractors based on performance assessment criteria as agreed jointly between Ocwen and its contractors.

- Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.

- Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.

- Advise Ocwen on future year maintenance budgets as and when requested for.

- Maintain all records related to the performance of facility management operations on Ocwen's site

- Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

- Ensure that the contractors/suppliers have a planned, structured and solution based approach to the delivery of maintenance services.

- study call outs to understand trends; undertake strategic initiatives to minimize the same.

- Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.

- Train team members on all Quality policies & procedures.

- Audit sub-contractors on quality of materials & upkeep of the site.

- Review the performance of internal staff and conduct performance appraisals from time to time.

- Interface with the training department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.

- Prepare and review the preventive maintenance register on a monthly basis and update the same to Facilities Manager.

- Liaison with the Finance team

- Interface with finance department to raise billing / invoicing and follow up with the Finance representatives for the payments.

- Develop MIS reports for Facilities team and necessary management reporting.

- Chair the monthly progress meeting during the absence of facilities manager.

Duties are in accordance with the Scope of Work & include:

- General Administration & Management :

Business Unit Liaison :

Team management including Vendor team (onsite personnel)

Prepare, submit and review Monthly Report

Preparation and submission of management reports as and when required

Expense tracking oversight, invoice management & preparation of Annual Budget

Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual

Property Services, Routine & Ad-Hoc Maintenance

Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc

- Operational Risk Management

Update and implement Emergency Response plan; drills etc as required

After office hours facilities assistance response

Operational Audits and Compliance

Escalation of Incidents/Problems

- Vendor & Contractor Management

Evaluate Vendor Procurement & Contracts Administration & Management

Moves, Adds & Change Management (MAC)

Oversee office churn/internal box moves

Qualifications :

- Graduate in any discipline

- 8-10 years of experience in facilities management

- Tertiary qualifications in building management and/or business desirable

- Proven ability to function effectively as part of a team

- Proven ability to initiate and follow through with improvement initiatives

EEO clause :

Ocwen Financial Corporation, our affiliates and subsidiaries (- Ocwen- ) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law