O2C Process Control Service Delivery

This vacancy is for the largest FMCG company in India with the turnover of 27000 cr. There products are a familiar part of your daily routine.

JOB TITLE: Order to Cash (O2C) Process Control Service Delivery Manager

JOB LOCATION: Bangalore SJR I-Park

DEPARTMENT: ES-India Center

Scope: Global O2C control service delivery manager

Function: FINANCE

Reports to: Global Controls / Compliance Operations Director

Direct Reports: 2 WL1 order to cash process control officer(s)

Unilever Enterprise Support (ES) is a new global business unit that will manage the company’s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services

Within the service catalogue of ES, Finance Services organisation is responsible for the management and delivery of Finance Services globally, both through third-party outsourced providers and through in-sourced operations.

This role is part of the Monitoring & Reporting service. The person will be the global lead for the Order to Cash process control in Unilever and will be a subject matter expert. The role will require working with internal monitoring & reporting control counterparts and stakeholders in different parts of Unilever as well as extensive working with service provider. Some of the key aspects of the role are:

- Global UL lead for O2C process controls and key point of contact for global O2C process and country O2C teams on controls

- Partner with the solutions development team for implementing global O2C process control agenda.

- Define and lead the agenda on O2C controls and create necessary forums with global process teams, country teams and 3P service provider

Main Accountabilities

- Establish global governance around the O2C controls following a defined model with representation of relevant stakeholders from IT, Process Excellence, Operations, Service Providers and the business

- Establish a set of regular SLA reporting, end to end service metrics and performance reporting; includes analysis and root cause analysis

- Identify and implement continuous improvement actions in the area of record to report controls through use of data analytics and other monitoring and reporting techniques.

- Partner solutions team on implementation of O2C process controls through SAP GRC

- Review and report on the accuracy, timeliness and relevance of the controls performance and other information that is provided to CSC stakeholders

- Co-ordinating external assurance activities relating to O2C process controls assessment including Corporate Audit, External Audit and SOX assessment

- Work closely with service providers to establish process control capabilities and identify and exploit continuous improvement opportunities

Key Interfaces:

- Country O2C teams

- Solutions development team

- Global O2C process team

- Controls Excellence Team

- Service Providers

- Procurement BP

- Finance BP

- HR BP

Key Skills

- O2C process understanding - (e.g. master data, sales orders, delivery, refusals/ returns, invoicing, rebates, debit/ credit notes, receipts, accounts receivables and credit management)

- Analytical skills - Ability to gather, analyse and evaluate facts and to prepare and present concise oral and written commentaries

- Organization Effectiveness - Inter personal skills to engage and effectively work with a wide variety of stakeholders from diverse backgrounds

- Project Management – planning and coordination abilities

- Leadership – Lead immediate and extended teams (3P service provider) and capable of setting and executing agenda independently

- Communication skills – Fluent in written and spoken English

- Change Management

Relevant Experience:

- Masters degree in Accounting or Finance preferred - CA/CPA/MBA Finance or similar qualification - / tier 1 – 2004 batch

- Strong operational experience in customer development finance and accounting role

- 9+ years working experience from the manufacturing sector – e.g.) consumer goods/durables/ Pharma/ automobiles

- Exposure to working on SAP – hands on working experience is preferred.

Please send your resume to support@walkinsolutions.com

Priyanka
Walk In Solutions
0712 23204748