NRI Portfolio Lead - BFSI

Key / Primary Responsibilities of the Role:

- Consistently analyze the non-resident customer portfolio and derive insights on its health and performance

- Develop and execute strategies for portfolio growth by closely collaborating with Channel, Field, Operations, Digital, Engineering and other stakeholders

- Assess trends and customer behavior using analytics to identify, analyze and implement new innovations

- Build products and process for delivering a world-class experience to customers

- Ensure high service availability and turnaround times for all portfolio related processes and systems

- Empower channel and field teams with intelligence and tools to enhance their portfolio management capabilities

- Incorporate customer & business feedback into acquisition strategy, effectively negotiating tradeoffs & conflicting priorities

Secondary Responsibilities: Evaluate the CX provided by competitors and global industry leaders identify gaps in the existing customer experience and develop deep understanding of latest innovations, digital disruptions and new & upcoming trends