Nova IVI Fertility - General Manager - Corporate Training & Audit

About this Profile :

The General Manager, Corporate Training is the primary resource reporting to the Executive Vice President for Nova IVI Fertility. The resource is expected to design and execute appropriate training services for all stakeholder roles, build training content and train a pan India cross-disciplinary team and will be responsible in setting and measuring service metrics:

Responsibilities :

- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers and HOD

- Ability to design & implement a consistent & standard training module sympathetic to patient needs across departments (Front Office, Patient Coordination, Floor Managers, Nursing staff and IVF Lab) including

Draw an overall training and development plan to addresses needs and expectations

Deploy a wide variety of training methods and monitor and evaluate training program- s effectiveness, success and ROI periodically and report on them

Provide opportunities for ongoing development

- Ability to recruit & comprehensively train teams including

Creation of service training sessions, meetings and skills training

New Location Planning (one-time immersion modules)

Ongoing Location Refresher and Training Planning

- Manage training budget

- Maintain a keen understanding of training trends, developments and best practices

Key Measurable Variables

- Service & Delivery quality

- Nova Internal Customer satisfaction ratings

- Targets Deliverance

Key Characteristics :

- Personal Style: Evidences high energy, determination, optimism and dynamism and wants to delight customers, above and beyond the call of duty

- Empathy: Has intimate knowledge of the customer needs and empathy for the customers situation

- Communication Excellence: Must possess great persuasiveness. Adept at thinking and acting on their feet. Ability to work collaboratively even under difficult situations

- Candidness of Opinion : Ability to honestly and frankly proffer advice and ability to influence without hurting egos; tactful in all situations

- Clarity of Thought : Ability to think through options, weigh pros & cons and handle patients interest

- Audience Assessment: Ability to assess one's oral audience, accordingly mold one's speech and participate in conversations and decision-making

- Passion to Improve : Ability to ask/take regular feedback and think continuously of self and skills improvement (Personal, Communication, Technical)

Experience, Qualifications & Skills :

- Have a minimum of 8-10 years of experience in training or services support

- Track record in designing and executing successful training programs

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations)

- Strong English written and oral communication skills

- Experience at working both independently and in team-oriented environments and experience managing relationships at the senior management level.

Prem
Manager - HR