Noon - Senior Manager - Seller Operations

Job Description: Senior Manager Seller Operations.

About noon:

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things.

In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs. Noon operates without boundaries; we are aggressively and voraciously ambitious.

Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have.

If you feel the above values resonate with you - you will enjoy this incredible journey with us!.

Job Summary:

- At noon, we are committed to building a world-class platform that empowers sellers while delivering exceptional customer and seller experiences.

- We are looking for a Sr. Manager Seller Operations to lead innovative initiatives that elevate operational efficiency.

- The ideal candidate will harness the power of AI technologies to build scalable processes, optimize seller experiences, and drive business outcomes.

Key Responsibilities:

- Build Automated Processes: Develop scalable workflows across seller-facing functions including Seller Onboarding, Forward Operations, Reverse Logistics, and Seller Support.

- Strategic Leadership: Collaborate with senior leadership to deliver high-impact projects that align with noon's strategic objectives.

- Monitor Business Metrics: Track and enhance key performance metrics to deliver best-in-class seller and customer experiences.

- Cost Optimization: Analyze processes to identify cost-saving opportunities and boost operational efficiency.

- Own Seller Experience & NPS: Drive improvements in seller satisfaction by enhancing Net Promoter Score (NPS).

- Collaborate with Tech Teams: Ideate and implement tech-driven initiatives to elevate seller support and operations.

- Data-Driven Feedback: Provide data-backed recommendations to optimize SLAs, quality, conversion rates, and NPS.

- AI & Innovation: Lead AI-powered projects to automate and improve operational processes.

- Reduce Seller Contact Ratio: Design strategies that minimize seller contacts and improve first contact resolution rates.

- Cross-Functional Engagement: Work with product, tech, and operations teams to identify bottlenecks and develop solutions.

- Performance Reporting: Regularly update senior management on project outcomes, KPIs, and performance metrics.

- Stay Ahead of Trends: Keep pace with emerging technologies, particularly AI, to ensure noon remains innovative and agile.

Qualifications:

- Bachelor's or Master's degree from a top-tier engineering or management institute in India.

- 10+ years of experience managing cross-functional programs in fast-paced environments preferably in e commerce or seller operations.

- Strong understanding of AI technologies and their application in consumer or seller operations.

- Proven ability to lead data-driven projects, manage multiple initiatives, and meet deadlines.

- Exceptional problem-solving and creative thinking skills.

- Demonstrated success in driving innovation within complex operational frameworks.

Who will excel?

- We're looking for candidates who thrive in a fast-paced, dynamic start-up environment.

- We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

- Candor is our only default.

- Demanding unequivocal high standards should be non-negotiable because quality matters.

- We want people who are radically candid, cohorts who commit to settling for nothing but the best in hiring, in accepting work from colleagues, and in your own work.

- Ours is not an easy mission, but it is a meaningful one.

- Every hire must actively raise the bar of talent in the company to help us reach our vision.