Note: Only IIT graduates can apply.
Job Description:
- Development of the overall program, tactically driving teams in and outside of your organization to deliver seamless Seller Experience
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics.
- Leading cross-functional projects for process and policy building to achieve scale
- Driving constant improvement in KPIs using automation, better processes etc
- Engaging with tech to initiate, ideate and implement projects to improve seller experience
- Provide data-informed feedback to various teams so that these team members can improve SLAs, quality, conversions and overall NPS
- Maintain high quality standards with an attention to continuous process improvement and higher efficiency
- Owning the design, implementation, and optimization of initiatives
Pre-requisites:
- Strong problem-solving skills, Strong logical reasoning and negotiation skills
- Strong analytical and data-processing skills (SQL/BigQuery)
- Experience working in a high intensity work environment
- Experience with Ecommerce solutions/platforms and other related tech stack - BI tools (Google Data studio/Tableau/Good data), Zendesk
- Excellent interpersonal skills with ability to influence stakeholders and team members with a variety of personal styles to focus on right priorities under pressure and tight deadlines.
- Strong attention to detail and ability to deep dive
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