Posted By

376

JOB VIEWS

63

APPLICATIONS

0

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Job Code

1257580

Nodal Officer - Bank

caution
12 - 17 Years.Mumbai
Posted 2 years ago
Posted 2 years ago

This is regarding opening with a leading Pvt Bank as a Nodal Officer

Designation: Nodal Officer

Experience: 12 15 years of work experience in driving a Customer First agenda within Branch Banking, Customer Service, Business or Operations in a Retail distribution set up

Industry: Banking only

Location: Mumbai

Job Role:

- Leading a multidisciplinary team of Desk Leads and Officers in the Consumer Bank's Grievance Redressal Nodal Desk for Retail Liabilities, Retail Assets, and Credit Cards

- The incumbent would be in charge of resolving customer problems that were escalated to the MD & Leadership Team's Office and the Office of the Banking Ombudsman while serving as the Nodal Officer for Consumer Bank.

- A Nodal Officer must seek structural and regulatory adjustments that will stop the recurrence of probable flaws and themes that are the source of customer complaints. Effectively enhancing customer satisfaction

- The Banking Ombudsman (BO) is a key stakeholder that the Nodal Officer must handle. Nodal Officer is anticipated to interact directly with RBI's Consumer Education & Protection Department (CEPD) and BO offices.

Didn’t find the job appropriate? Report this Job

Posted By

376

JOB VIEWS

63

APPLICATIONS

0

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Job Code

1257580

UPSKILL YOURSELF

My Learning Centre

Explore CoursesArrow
Apply on the go!

Download the iimjobs app to
apply for jobs anywhere, anytime

apple

Download on

App Store

playStore

Get it on

Google Play

appPromoQr

Scan to Download