NoBroker.com - Design Head/General Manager - Design

Design Head/General Manager - DESIGN

aNobroker - Home interiors

Role : AGM/GM - Design

Reports to: Director

About The company :

NoBroker is India's FIRST and ONLY PropTech Unicorn with a disruptive tech-based, capital-efficient business model. We use technology in the real-estate space to help customers buy/sell/rent a property seamlessly by eliminating third-party(Brokers) involvement and brokerage. We assist our stakeholders in reducing 90% of transaction cost by connecting property owners and tenants, buyers and sellers directly with the help of AI-driven technology. Our mission is to make real estate transactions streamlined, convenient and brokerage-free for everyone across India. With a cumulative 1.5 crore customers, it has grown 10X in the last two years. With five rounds of funding of $361. mn, it is well funded by key US, Indian, Japanese and Korean investors like Tiger Global, General Atlantic, SAIF Partners, Moore Strategic Ventures; KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 5,000+ people.

Roles and Responsibility :

- Lead the in-house team of Design Managers and Design Leads across the cities - Take responsibility for the creative vision and implementation of the latest design trends to enhance the customer experience.

- Identification of the flaws in the process and propose solutions.

- End to end ownership of the Design team PnL.

- Tracking the productivity and utilization of the design cohorts and ensuring that targets for each cohort are achieved month on month.

- Handling customer escalations, suggesting solutions and working closely with the Design Managers to gather customer feedback and improve the NPS.

- Reducing TATs for the design phase by closely monitoring the reasons for delay while ensuring the customer experience is top-notch.

Experience and Qualifications :

- Diploma in Design / Graduation in Design / Bachelor of Architecture / Master of Architecture with 7-12 years of experience

- Strong problem solving and analytical skills

- Must have prior experience in handling a large team of designers/managers. - Excellent communication and interpersonal skills

- Should be adept at using MS Excel/google sheets.