NoBroker - Team Lead - Customer Support

- We are seeking a dedicated and experienced Team Lead for our Customer Support team in Bengaluru.

- This full-time on-site role involves overseeing daily customer support operations, ensuring high levels of customer satisfaction, and resolving complex issues.

- The ideal candidate will be responsible for providing technical support, analyzing service data for improvements, and effectively communicating with stakeholders.

Key Responsibilities:

- Team Management: Oversee and manage daily customer support operations, including scheduling, performance monitoring, and team development.

- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing and resolving complex customer issues promptly and effectively.

- Technical Support: Provide technical assistance and support to both customers and team members as needed.

- Data Analysis: Analyze customer support data and feedback to identify trends, areas for improvement, and opportunities to enhance service quality.

- Communication: Maintain clear and effective communication with customers, team members, and other stakeholders to ensure alignment and resolve issues.

- Problem-Solving: Apply strong problem-solving skills to address and resolve escalated customer issues and operational challenges.

- Leadership: Demonstrate excellent leadership skills by guiding, mentoring, and motivating the customer support team to achieve performance goals.

Qualifications:

Experience: Proven experience in a customer support role, with previous experience in a leadership or team management position.

Skills:

- Strong customer support and satisfaction skills.

- Excellent communication and interpersonal abilities.

- Analytical skills and experience in technical support.

- Strong problem-solving capabilities and decision-making skills.

- Proven leadership and team management skills.

Education: Bachelor's/Master's degree in Business Administration or a related field.