NoBroker - Business Account Manager

Responsibilities:

- Maintain long-term relationships with onboarded apartment owners in the assigned geographical region.

- Provide post-sales support and manage escalations.

- Upsell and farm onboarded clients with better plans and benefits.

- Educate clients about new plans and offers from Nobroker.com.

- Ensure account retention through successful subscription renewals.

- Increase overall revenue portfolio through referrals.

- Responsible for revenue generation.

- Maintain and sustain long-term relationships with apartment owners in the assigned region. Serve as the primary point of contact for all post-sales support and client inquiries.

- Address and resolve client escalations promptly and effectively.

- Upsell and farm existing clients by offering enhanced plans and benefits to meet their evolving needs. Educate clients about new plans, offers, and services provided by Nobroker.com.

- Ensure successful renewals of client subscriptions to retain accounts and prevent churn.

- Increase the overall revenue portfolio through referrals and by expanding the client base.

- Develop and execute strategies to enhance client satisfaction and loyalty.

- Conduct regular check-ins with clients to understand their requirements and provide tailored solutions. Track and report on account performance and revenue targets.

- Deliver compelling presentations and demonstrations to clients about Nobroker.coms offerings.

- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

- Communicate effectively with clients in Hindi and English, with knowledge of a regional language as a plus.

Desired Candidate Profile:

- Excellent communication and interpersonal skills.

- Proficiency in Hindi and English; knowledge of a regional language is a plus.

- Comfortable working on weekends, with a weekday off (Monday-Thursday).

- Strong presentation and negotiation skills.

- Proficient in MS Office (Excel, Word, PPT).

Key Qualifications:

- Graduation/Post-Graduation in any field; MBA preferred.

- 2-4 years of experience.

- Willingness to travel for fieldwork