NIIT - Contact Center Head

What Will you be doing-

- Will be responsible for the end to end operations of the Contact Centre

- Will look after Quality Assurance, Process Improvement

- Strategize plans for increasing sales

- Will be responsible for Lead Conversion

- Review Performances and come up with improvement plans

- Review the performances of the Centers by conducting meetings and visiting the centers

- Build a high performance team by hiring right candidates

Do you have the following in you-

- Should have experience in managing and running Contact Centre

- Should have managed at-least span of 100 to 150

- Candidate having experience in running Insurance/Banking/E-Commerce/Education contact center will be the best fit.